Goal
Creating a home service marketplace has several goals:
Creating a user-friendly interface for posting tasks, bidding, and communication.
Building trust between homeowners and service providers.
Ensuring consistent service quality across various providers.
Ensuring secure and efficient payment transactions.
Common User Problems
Finding Reliable Service Providers
Customers experience difficulty locating trustworthy and qualified professionals.
Comparing Prices and Services
Customers experience a lack of transparency in pricing and service offerings.
Reaching New Customers
Individual service providers have difficulty finding and attracting new clients.
Building Reputation
Individual service providers have challenges establishing credibility and trust with potential clients.
Trust and Safety Concerns
Both service providers and receivers may experience concerns like fear of scams, fraud, or poor service quality.
Time Management
Both service providers and receivers may experience issues like inefficient time allocation and scheduling conflicts.
Users
Service Providers
Professionals or businesses offering various home services such as construction, repairs, cleaning, assembly, cleaning, landscaping, moving services, installations.
Homeowners
Individuals seeking home services such as repairs, construction, assembly, cleaning, etc.
Design Solutions
The client kindly provided us with a wireframe that showcases the functionality they want to have, company logo and color scheme. Having those inputs we had enough to create a concept based on the dashboard screen. Regardless of the user type, logging in to the application takes you to the dashboard screen, presented as a kanban board of a task pipeline.
Streamlined Onboarding Process
Wether you are a contractor or a home owner, one of two main user categories that the app aims to connect, you are a few clicks from getting in.
App Tour
After getting in, you meet an app tour, which is a part of the onboarding that helps you get familiarized with the app's functionality and get started really easily. One of the app tour steps requires you to provide details and verify identity in order to become a platform member, contractors additionally provide sertifications relevant to their field of service.
Project - Overview
As a homeowner, posting a job, you want to make sure that things are clear and you can get a good overview of the progress. The main project metrics - duration, progress, budget are focused atop of the project overview, underneathe you can see details on the progress. Chat widget lets you connect with your contractor/customer for a quick check up.
Project - Activity
The activity tab is designer to provide a detailed overview on what's been done and yet needs attention. Each of the phases that needs review or funding is clickable and provides all details.
Project - Transactions
Budgeting for the home owner is as important as for the contractor to get his timely payments, in this tab you can have a detailed overview of those and perform financial transactions.
Request For Proposal
Creating a new project should not be a daunting task. After creating your project - provide a description, as detailed as you want it, set the budget, milestones and prepare for a professional to apply. Also, if you are an advanced user on the marketplace, and have your favorite contractors, you can easily invite them to have a look at your project and apply.
